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Please be sure to follow these steps carefully before returning any merchandise: 
  1. Before returning an item, it is essential to obtain a pre-approved return authorization number. To get this number, you must communicate with our customer service department in our contact us section.
  2. To obtain the return authorization number, you must first supply us with the following details:
    • Your full name
    • Your full address
    • Your daytime and evening telephone number
    • Your email address
    • The detailed reason for the return
  3. You must be sure to include in the return box the details that were necessary to obtain the return authorization number (point 2). You must mark clearly on the box the return number for identification purposes.
  4. All MALTESTE products must be returned in their original wrapping and shipping box(es).
  5. Any merchandise sent back without a return authorization number or in home-made wrapping will be immediately returned to the customer.